# Dispatch Tasks: check calls and document chases your rules create

Version 1.59.4, released 2026-11-07. Source: https://vektortms.com/releases/dispatch-tasks-check-calls

> Set rules once, and every order they match gets its check calls and document chases on your schedule.

![Dispatch Tasks: check calls and document chases your rules create](https://storage.googleapis.com/vektor-public-storage/changelog/ff39bc6f-e566-4f8d-8456-13bf010f6be1.webp)

Rules now create check calls and document chases on every order they match, so nothing depends on someone remembering. Set them up in **Settings › Dispatch Tasks**.

## Turn it on

Dispatch tasks stay off until you turn on the **Dispatch tasks** switch. Switching it off cancels the open tasks the rules created.

## Start from a preset

![A preset adds a ready-made set of rules you can then change.](https://storage.googleapis.com/vektor-public-storage/changelog/748b7d03-c3a1-429a-b088-e1061ea75524.webp "A preset adds a ready-made set of rules you can then change.")

Click **Start from a preset** to add a ready-made set of rules. **Broker check calls** adds seven of them: rounds at 07:00 and 13:00 before pickup and in transit, a call on each arrival and on leaving the shipper, an ETA call ahead of the delivery appointment and a POD chase after delivery. You can edit, pause or delete any of them afterwards.

## Or write your own

Click **+ New rule**, name it and pick the task: **Check call**, **Chase document** or **Confirm appt**. Under **Runs**, choose **Daily**, **Every** or **At a stop**. You can limit it with **Only while the load is** and **Ask only within** hours of the pickup, and skip it if a check call landed recently. **Timeline** shows what will happen, and **Matches now** shows how many orders the rule would plan a task on. Click **Save**.

## On each order

Open an order's **Tasks** tab to see its tasks and who is on them, then choose **I'll do it**, **Log call** or **Not needed**. When you log a call, pick what happened: **Reached**, **No answer**, **Voicemail**, **Busy** or **Wrong number**. A call nobody answered keeps the task open.