Carrier profile · USDOT 95469 · MC-126594 · Updated Jun 13, 2026

CUSTOMER TRUCK SERVICE

DBA EUREKA TRUCK LINES

36 power unitsavg 12.2 yrLocal · 1 statesFORTUNA, CA81/100

CARRIER ACTIVEMC-126594 ACTIVERATED SATISFACTORY

Observed fleet · trailing 24 mo daily

36Power units

37 observed · MCS-150

49Trailers seen

Decoded · vPIC

12.2Avg age (yr)

1998–2026 · vPIC

Call dispatch(707) 444-8282 Email dispatchNIKKI@CUSTOMERTRUCK.COM

Click to see how we scored it

Load decision · FMCSA snapshot · Jun 13, 2026

Review before loading

Operating, but with flags a broker should weigh before tendering freight.

Active operating authorityInsurance on fileVehicle out-of-service rate above average

Watch · 2

Vehicle out-of-service rate above average25.0% vs the 22.26% national average.Fatal crash on record2 crash(es) involving a fatality are on this carrier's record.

In good standing · 3

Active operating authorityActive for-hire authority is on file with FMCSA.Insurance on fileBIPD (liability) insurance is on file with FMCSA.Established 52 yearsOperating authority has been on file since 1974.

USDOT registration

yr registered

Active for-hire

Insurance (BIPD)$750K in force

FMCSA L&I

Vehicle OOS · 24-mo25.0%

▲ 22.26% nat'l

Crashes · fatal

1 in 24 mo

USDOT registration

yr registered

Active for-hire

Insurance (BIPD)$750K in force

FMCSA L&I

Vehicle OOS · 24-mo25.0%

▲ 22.26% nat'l

Crashes · fatal

1 in 24 mo

Vektor intelligence · beyond the federal recordProprietary signals computed from VIN-decoded inspections & daily FMCSA snapshots

Fleet typeIdentity

Asset-based

36 power units. Brokers price each fleet type apart.

Fleet age vs peersOlder

12.2 yr

Model years 1998–2026 · peer benchmark unavailable.

Identity stabilityStable

52 yr unchanged

Same registration since 1974 — no chameleon / reincarnation signal.

Safety

79 inspections · 24 mo · vs national benchmarks

Out-of-service rate· 24-mo cumulative · vs national

Vehicle OOS 25.0%24-mo cumulative

050%nat'l 22.26%

Driver OOS 0.0%24-mo cumulative

030%nat'l 6.67%

Every inspection in the window pooled — 68 vehicle and 79 driver inspections over 24 months.

Vehicle OOS rate· vehicle OOS · vehicle-level inspections · 6-month trailing

22.7% · latest 6-mo window▲ Rising

Share of vehicle-level roadside inspections in each trailing six-month window that resulted in a vehicle out-of-service order. Trending up 8.0 pts across the window. The national vehicle benchmark uses the same metric and is shown on the chart.

Roadside inspection history· 24 charted calendar months · vehicle / driver level · any-OOS overlay

75 inspections in the charted months · busiest month May '26 · 7

Vehicle-levelDriver-levelAny OOS

Monthly FMCSA roadside inspections across the 24 charted calendar months. Bars show level-qualified vehicle and driver populations; one inspection can qualify for both. The line shows inspections with any out-of-service result.

Inspection coverage· expected vs observed · the fraud signal

Inspection coverage

How heavily FMCSA inspects this fleet for its size — it tells you how much to trust the safety signals above. Thin coverage on a young authority is a fraud signal nobody else surfaces.

Well-monitored

Under-inspected

Expected

Well-monitored

Heavily inspected

≈1.1 / unit·yr

thin signalabundant signal

Within the expected band for a 36-unit fleet — FMCSA has inspected this carrier often enough that the out-of-service and violation signals above are statistically trustworthy.

Registered power units: 36
Inspections · 24 mo: 79
Annualized: ≈40 / yr
Coverage: ≈1.1 inspections / unit · yr

Violation themes· decoded · grouped by BASIC

What this carrier actually gets cited for — FMCSA violation codes decoded into plain English, ranked by frequency.

393.45 Brake tubing / hose defectsVehicle Maintenance26 · 12 OOS
392.2 State/local traffic law violation (speeding, etc.)Unsafe Driving22 · 1 OOS
393.9 Inoperative required lampsVehicle Maintenance17 · 8 OOS
396.5 Oil and/or grease leakVehicle Maintenance14 · 1 OOS
393.47 Brake actuators / linings / componentsVehicle Maintenance14 · 0 OOS
393.75 Tires (defective / underinflated / worn)Vehicle Maintenance14 · 9 OOS
396.3 Inspection / repair / maintenance not performedVehicle Maintenance12 · 5 OOS
393.53 Automatic brake adjusters / indicatorsVehicle Maintenance11 · 0 OOS
393.207 Parts & accessories (vehicle condition)Vehicle Maintenance10 · 2 OOS
393.201 Parts & accessories (vehicle condition)Vehicle Maintenance8 · 1 OOS

Explore full safety record — inspections, BASICs, crashes

Authority & insurance

Can they legally + adequately haul your load?

Operating authority· 49 CFR · per type

Operating authority

Common: Active
Contract: Active
Broker: None

Insurance & bonds

BIPD / liability$750,000 in force

Cargo filing (census)Not recorded per census

Surety bond (census)Not recorded per census

Insurance adequacy· filed BIPD vs the $750K federal floor

$750K in forcegeneral-freight federal minimum

$750K floor

Filed BIPD coverage of $750K meets or exceeds the $750K federal minimum for general freight (49 CFR 387.9). Some commodities (hazmat, larger vehicles) require $1M–$5M — confirm against your load.

Insurance continuity· insurer · policy · lapses

$750K BIPD last filed ’24 · 4 insurers · 0 lapsesInsurer churn

Truck Exchange’90–’03

Northland’03–’09

Zurich American’09–’19

Canal’19–now

1990199920082017now

Shorter eras are too brief to label at this scale — all 4 insurers are named in the list below.

BIPD in force — $750,000 · CANAL INSURANCE CO. · since Jan 2024

All 4 insurer eras · dates, limits, renewals

Insurer	Period	Limit	Renewals
CANAL INSURANCE CO.	Jan 2019 → Jan 2024	$750K	2
ZURICH AMERICAN INSURANCE COMPANY	Aug 2009 → Jan 2019	$750K	7
NORTHLAND INSURANCE COMPANY	Aug 2003 → Sep 2009	$750K	3
TRUCK INSURANCE EXCHANGE	Dec 1990 → Aug 2003	$750K	5

Explore full authority & insurance record

Equipment & fleet

VIN-decoded · NHTSA vPIC

Capacity· power units = haulable capacity; trailers are towed

Registered power units (MCS-150): 36
Observed power (24 mo): 37
Trailers (towed): 49

Capacity is power units only — trailers are towed equipment and are never summed into a fleet-size figure.

Fleet age· model years · decoded VINs

12.2 yr

Average age

2026

Newest model yr

1998

Oldest model yr

44.8%

VINs decoded

Explore full fleet — VIN roster, equipment mix, age distribution

Operations & lanes

Revealed by inspection density across 1 states · 24 mo

Operating footprint· revealed by roadside-inspection geography

Operating radiusLocal

revealed

States observed

US states

Inspections · 24 mo

CA busiest

Inspection density by state· each tile = a state · shade = inspections, last 24 mo

Home base

FORTUNA, CA

2404 SANDY PRAIRIE ROAD

Top corridor

CA 79

Density

fewermore

Shade = roadside inspections, last 24 mo.

See the full operating map — state density, top lanes

Network & fraud

Affiliated entities & reincarnation signals · for review, not a verdict

Last 12 months: 2 trucks also ran under 2 other carriers

VINs inspected under this carrier were recently inspected under other USDOTs too — the active double-broker / shared-equipment signal: USDOT 3559252 USDOT 161866Some overlap is legitimate (leased or sold equipment); review alongside the other signals.

Show all-time history (23 trucks · 16 carriers)

Across all inspections on record: USDOT 161866 USDOT 2607616 USDOT 3355474 USDOT 3557569 USDOT 2718830 USDOT 3657956 USDOT 2708490 USDOT 1756831

Shares a company officer with other carriers

michael mclaughlin — 14 carriers: USDOT 161866 USDOT 707733 USDOT 738087 USDOT 1364170 USDOT 1616990 USDOT 1651016 USDOT 1803432 USDOT 1848513

Capacity consistency· registered vs roadside-observed power units

Registered (MCS-150)

Observed (24 mo)

Shared w/ other carriers

Registered and roadside-observed capacity are broadly consistent.

Explore the carrier network & VIN cross-links

Identity & contact

FMCSA census + L&I dossier

Location

Physical address: 2404 SANDY PRAIRIE ROAD, FORTUNA, CA, 95540
Operation: Interstate

Contact

Phone: (707) 444-8282
Fax: (707) 726-0352
Email: nikki@customertruck.com
Web domain: customertruck.com

Registration

Officers: Michael Mclaughlin · Robert Mclaughlin
USDOT / docket: 95469 · MC-126594
First registered: Jun 1, 1974
Last MCS-150: Nov 14, 2024 · 2,642,320 mi (2023)
FMCSA safety rating: Satisfactory · May 31, 1995
D-U-N-S: —

Fleet (self-reported · MCS-150)

Power units

Drivers

CDL drivers

2,642,320

Annual mileage

Open the full identity & federal record

Federal activity

Daily-captured FMCSA licensing & insurance changes — monitored by Vektor

Federal record activity· monitored daily by Vektor

No licensing or insurance changes captured since Vektor began monitoring this carrier (June 2026). Quiet is usually good.

Open the full federal-record activity feed

Reviews

Verified broker, shipper & driver reviews — moderated

Performance ratings only — never the Vektor risk score

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Verification summaryAuthority, insurance, safety and identity facts for CUSTOMER TRUCK SERVICE.

CUSTOMER TRUCK SERVICE (USDOT 95469) has a Vektor safety score of 81/100 and a Review before loading verdict, from the carrier's FMCSA record refreshed Jun 13, 2026.

The carrier holds active common and contract for-hire operating authority per FMCSA L&I as of Jun 13, 2026.

It has an active BIPD insurance filing with a $750,000 limit in force from CANAL INSURANCE CO. effective Jan 1, 2024 in FMCSA L&I's current snapshot as of Jun 13, 2026.

Its vehicle out-of-service rate was 25.0% over the last 24 months, versus the 22.26% CVSA national average, from FMCSA roadside-inspection data refreshed Jun 13, 2026.

The carrier received 79 roadside inspections in the last 24 months — 68 vehicle-level and 79 driver-level — across 1 state, according to FMCSA roadside-inspection data refreshed Jun 13, 2026.

The carrier has 1 reportable crash in the last 24 months and 2 fatal crashes across the full FMCSA crash record available as of Jun 13, 2026.

It reports 36 power units and 35 drivers in its most recent MCS-150 filing dated Nov 14, 2024.

It has an FMCSA safety rating of Satisfactory assigned May 31, 1995 in the federal record refreshed Jun 13, 2026.

Frequently asked

What is CUSTOMER TRUCK SERVICE's USDOT number?

CUSTOMER TRUCK SERVICE's USDOT number is 95469, and its motor carrier number is MC-126594.

Is CUSTOMER TRUCK SERVICE authorized to operate?

As of Jun 13, 2026, CUSTOMER TRUCK SERVICE is active in the FMCSA register with common, contract, broker operating authority on file.

What is CUSTOMER TRUCK SERVICE's safety record?

CUSTOMER TRUCK SERVICE has a 25.0% vehicle out-of-service rate (national average 22.26%) across 156 roadside inspections, with 1 reportable crash in the last 24 months, and an FMCSA "Satisfactory" safety rating. Vektor's computed risk score is 81/100 (tier: review).