Your back office, working 24/7.
AI voice agents, email automation, check call bots, and appointment scheduling. Powered by Zumu.ai. Your operations team handles relationships. The AI handles the rest.
80% ops time saved · 24/7 coverage · Live in 48 hours
The Problem
The phone never stops
Reps drowning in check calls
80% of new hire time
New hires spend 80% of their day making repetitive check calls. High turnover, low morale, and calls still get missed on busy days.
Emails pile up unanswered
4+ hour avg response
Carrier emails, customer status requests, and document submissions sit in overflowing inboxes. Response times stretch to hours or days.
After-hours coverage gaps
35% of issues after-hours
Shipments move 24/7 but your office closes at 6 PM. Late pickups, missed deliveries, and customer complaints pile up overnight.
Capabilities
Everything your AI workforce handles
From voice calls to email threads to appointment scheduling, one AI platform covers it all.
Carrier: MC-482910
Connected · 0:42
Voice
AI Voice Calls
Natural phone conversations with carriers: check calls, confirmations, and status updates.
Rate con for load #3891
Re: Rate con for load #3891
ETA update request
Intelligent Email
AI reads, understands, and responds to carrier and customer emails with full TMS context.
#4582
On Time#4583
Delayed#4584
On Time#4585
On Time#4586
Checked#4587
PendingCheck Calls
Check Call Dashboard
Every active load tracked. Exceptions flagged instantly.
Today · Mar 1
PU @ Sysco Dallas
Confirmed
DEL @ Target DC
Pending
PU @ Tyson Foods
Rescheduled
Scheduling
Appointment Calendar
AI coordinates pickup and delivery appointments.
247
Calls Today
89
Emails Sent
42s
Avg Duration
3
Escalations
Analytics
Agent Performance
Track calls, emails, and escalation rates in real time.
24/7/365
Never sleeps. Never misses. Never quits.
Always On
Never Sleeps
Round-the-clock coverage for every load, every day.
Voice Agent
AI handles inbound and outbound phone calls: carrier check calls, customer inquiries, appointment confirmations. Natural conversation that sounds human, works 24/7.
“Check calls make up 80% of the responsibility of new hires.”
· Operations Director, Top 50 Brokerage
- Inbound call routing with intelligent triage
- Outbound check calls on every active load
- Natural language understanding, no rigid scripts
Driver Qualification
New driver calls in wanting to join your fleet? AI asks qualifying questions (accident history, years of experience, CDL class, endorsements) and if they pass, texts them an SMS link to complete their application.
“We used to miss 60% of driver inquiries after hours. Now every call gets answered and qualified instantly.”
· Recruiting Manager, 200-truck fleet
- Qualifying questions: accident history, CDL class, experience
- Automatic SMS link sent to qualified drivers
- Disqualified drivers get polite rejection, no wasted recruiter time
- After-hours coverage catches every driver inquiry
Customer Status Inquiry
Customer calls asking "where's my shipment?" AI pulls the real-time location from your TMS and gives them an instant update: ETA, current city, any delays. No hold time, no transfers.
“Our customers used to wait 20 minutes on hold. Now they get an answer in 12 seconds.”
· Customer Service Lead, Top 100 Brokerage
- Real-time TMS lookup by load number, PO, or BOL
- Current location, ETA, and delay reporting
- Automatic follow-up email with tracking link
- Escalation to human rep for complex issues
Email Agent
AI reads, understands, and responds to carrier and customer emails. Rate confirmations, status inquiries, document requests: all handled automatically with context from your TMS.
“We used to have three people just doing email. Now the AI handles 90% of it.”
· VP Operations, 1200 loads/month
- Auto-responses with TMS context awareness
- Document attachment processing and filing
- Escalation to human when AI confidence is low
Check Call Bot
24/7 automated check calls on every active shipment. The bot calls carriers at configurable intervals, records GPS location, updates your TMS, and alerts you only when something is wrong.
- Configurable call schedules per lane or customer
- GPS location capture and TMS auto-update
- Exception-only alerts, no news is good news
- Call recording and transcript for compliance
Appointment Scheduler
AI coordinates pickup and delivery appointments directly with facilities. Handles rescheduling, confirms windows, and updates your TMS. No phone tag required.
- Automated facility outreach via phone and email
- Calendar integration with dock scheduling systems
- Reschedule handling with carrier notification
“Check calls make up 80% of the responsibility of new hires. With AI Agents, our team finally focuses on what matters: building relationships and moving freight.”
· Operations Director, Top 50 Brokerage
0%
Ops time saved
0%
Check calls automated
0s
Avg response time
0/7
After-hours coverage
FAQ
AI Agents questions
Everything you need to know about AI-powered operations automation.
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See AI Agents
in Action
Voice agents. Email automation. 24/7 check calls. Appointment scheduling.