A customer portal that answers the "where's my freight?" call for you.
Live shipment tracking, automated status notifications, self-service POD downloads, and branded analytics dashboards. All white-labeled to your company.
0 min
GPS refresh
0/7
POD access
Operational figures (5-min GPS refresh, 24/7 POD access). Actual results vary by lane and volume.
The Problem
Every ring, the same question
Customers calling for updates
30+ calls/day
Your ops team fields 30+ calls a day from shippers asking "where is my load?" Every call pulls a dispatcher off productive work.
Manual status emails
50+ emails/day
Your team copies load data into email templates and sends status updates by hand. Mistakes happen. Updates get delayed or missed entirely.
POD requests clogging support
15 min per request
Customers email or call asking for proof of delivery documents. Your team digs through folders, downloads files, and forwards them one by one.
Every ring is another "where's my freight?"
Your dispatchers spend the day reading tracking numbers out loud.
Portal Features
Everything your customers need, in one place
From live tracking to POD downloads, your customers get self-service visibility without calling your office.
Live Tracking
3 active shipments
Tracking
Live Tracking Map
Customers see real-time shipment positions on an interactive map with GPS updates every 5 minutes. Multi-load view for high-volume shippers.
Status Timeline
Timeline
Status Timeline
Every milestone (dispatched, picked up, in transit, delivered) displayed as a visual timeline with timestamps.
POD Documents
Documents
POD Gallery
Customers download proof of delivery, BOLs, and supporting documents instantly. Searchable by load number or date.
Customer KPIs
Sample dataAnalytics
KPI Dashboard
On-time rate, transit time, and spend analytics, all self-service. Exportable for quarterly business reviews.
White-Label
Acme Logistics
Your brand, your portal
tracking.acmelogistics.com
Branding
White-Label Branding
Upload your logo, pick your colors, and make the portal yours. Every customer touchpoint reflects your brand identity.
Custom Domain
yourcompany.vektortms.com
SSL encrypted · Custom branding · Instant setup
256-bit
SSL Encryption
99.99%
Uptime SLA
< 15 min
DNS Setup
Domain
Custom Domain
Your customers access the portal at your branded URL with full SSL. Professional, polished, and fully your brand.
Live Tracking Portal
Customers see real-time shipment locations on an interactive map. GPS updates every 5 minutes. No phone calls needed.
- Interactive map with real-time GPS positions
- GPS refresh every 5 minutes with ETA calculation
- Multi-shipment view for customers with high volume
Automated Status Updates
Email and SMS notifications at every milestone: picked up, in transit, delivered, POD available. Customers always know what is happening.
- Configurable triggers for pickup, in-transit, delivered, and POD
- Email and SMS notifications with branded templates
- Customers choose which updates they want to receive
POD Self-Service
Customers download proof of delivery documents instantly. No waiting for email. No calling your office. Self-service 24/7.
- Instant POD download from the customer dashboard
- Searchable document archive by load number or date
- Bulk export for accounting and compliance teams
Analytics Dashboard
Customers see their own KPIs: on-time delivery rate, average transit time, spend analytics. White-labeled to your brand.
- On-time delivery rate, transit time, and spend KPIs
- Exportable reports for quarterly business reviews
- White-labeled with your logo, colors, and domain
Before & after
From phones ringing to customers self-serving
The same workday, before and after your customers get their own portal.
The old way
- Phone calls for status updates
30+ calls per day
- Manual status emails sent by ops
Error-prone, delayed
- POD requests via email/phone
15 min per request
- No customer-facing visibility
Zero self-service
- QBRs built from spreadsheets
Hours of prep work
The Vektor way
- Real-time tracking on interactive map
5-min GPS refresh
- Auto email & SMS at every milestone
Zero manual effort
- Self-service POD downloads 24/7
Instant access
- Real-time shipment visibility for every customer
White-labeled
- Live analytics dashboard with KPIs
Always up to date
uptime SLA
monitored continuously
GPS refresh
live shipment positions
POD self-service
instant, no support ticket
custom-domain setup
one DNS change
Representative figures; actual results vary by account, configuration, and lane volume.
Now your customers answer that question themselves.
Live tracking, status alerts, and PODs, in a portal that carries your brand.
FAQ
Customer Portal questions
Everything you need to know about giving your customers real-time visibility.
START YOUR FREE MIGRATION
See the Customer Portal
in Action
Real-time tracking. Auto notifications. Self-service PODs. White-labeled analytics.
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