What customers and brokers owe you is spread across invoices, factoring submissions and loads that were delivered but never billed. Receivables brings it onto one page under Billing, so an accountant or a dispatcher can see how much is outstanding, how late it is, and which clients to call first.
Everything you are owed, on one panel
The total, and what it is made of. The panel on the left shows your total outstanding and how it changed over the last 7, 30, 90 or 180 days. Below it, the total is split into orders delivered but not billed yet, invoices your clients owe you directly and invoices with your factoring company, each with the part that is already past due. DSO and billing lag show, in days, how fast you get paid and how quickly a delivered order is invoiced, and an aging breakdown and a chart by invoice status sit underneath.
Click a number to open the orders behind it, and act on the ones you tick.
Click any number to see the orders behind it. Every amount on the page opens the orders it is made of, grouped by client or by batch, with the invoice status, invoice and due dates, days overdue, whether the paperwork is verified, and the balance, partial payments included. The totals row adds up to the number you clicked. Tick orders to change their invoice status, send the invoices, create a batch invoice, mark the paperwork verified or assign them to a batch. With one client open, its credit limit and how much of it is used are shown at the top, and you can set the limit right there.
Collections: who to chase today
The clients to work on, in order. The Collections tab lists the clients who need a follow-up today, with the amount they owe, the number of open orders and their average age. Search for a client, export the list to CSV, or click a client to see its orders.
Act from the row. Each row has the next steps built in: mark the client's orders as paid, send their invoices, record a contact, snooze the client for up to 30 days, or copy the billing phone number to call. A snoozed client moves to Upcoming and shows the day it comes back.
Record a contact: how you reached the client, what they said, and a promise to pay.
Keep a record of every call. Record a contact saves how you reached the client, what they said and, for a promise to pay, the amount and the day, together with the orders it covers. It is saved to the client's notes, next to everything your team wrote about the client before.
Aging: every client by how late it is
Aging: each client's balance by how late it is, with a total for every column.
One row per client. The Aging tab shows what each client owes as Not billed, Current, 1-7, 8-14, 15-30, 31-60 and 61+ days, plus invoices without a due date, with a total for each client and a row for all clients together. Days are counted from the due date, or from the invoice date if you prefer.
Dig in, or take it with you. Expand a client to see its orders, sort by any column to see where the money is concentrated, and click an amount to open its orders. Export to CSV gives you the table as it is on screen, or with every order listed under its client.
History
History: total outstanding, past due and unbilled, week by week.
Week by week. The History tab follows total outstanding, past due and unbilled over the last 3, 12 or 25 months, one point per Monday, so you can see whether the debt is growing or being paid down.
How to use it
Open Billing > Receivables. The filters at the top narrow the whole page by client, dispatcher, invoice status, factoring company or delivery date, and Import payments brings in a file of received payments without leaving the page. The page is available to roles with View Customer Credit & Balance and View Broker Credit & Balance.
Under Settings > Invoicing > Receivables you choose how many days after delivery an order without an invoice joins Collections, and how many days without an answer from the factor make a submission count as stuck.
