What your customers see
The load status and next stop are at the top. Below them are progress from pickup to delivery, the truck, trailer, driver and dispatcher, each stop with its times, a live map and the load documents. Your share config decides which contacts, locations and documents appear. On a phone the page has four tabs, Overview, Stops, Documents and Details, and the Call dispatch button stays on screen.
Language and theme
Opens in the visitor's browser language, one of 39.
17 themes, including Onyx and Total Black.
The page opens in the visitor's browser language, with 39 languages available, and the switcher in the header changes it. Visitors can also choose one of 17 themes, dark ones included, and adjust color intensity. The Cap List works the same way.
Choose what customers see
What the link shows, in Settings › Share Configs.
Each share config controls what a tracking link shows: ETA, driver contact and photo, dispatcher contacts and note, trailer GPS location, documents, the map and your company header. Edit them in Settings › Share Configs, or change them for one load when you share its link. Dispatcher contacts is on by default, and Dispatcher note stays off until you turn it on.
Phone extension and note
Ext. and Contact Info in Settings › Profile.
Settings › Profile has a new Ext. field next to Contact Phone. Tracking links show your number with the extension.
In the same place, Contact Info holds one line for customers, up to 128 characters, such as your hours or the best way to reach you. Customers see it only when Dispatcher note is on in the share config.
To fill these in for your team, edit a member in Settings › Members.
Copy or call in one tap
Tap the number to copy it, or the icon to call.
Customers tap a phone number to copy it with the extension, or the icon next to it to call. Emails work the same way: tap to copy, or the icon to write. If a dispatcher has no phone in their profile, the page shows your office number with an Office label.
Invite customers to your portal
Customers request portal access from the tracking page.
Turn on Portal access request banner when you share a load, and its tracking page invites the customer to your customer portal, where they see all their loads, documents, invoices and shipping reports. They click Request access and enter their name and work email. Requests appear in Settings › Customer Portal. Click Approve & send invite, and the customer gets an email invite.
